Privacy policy

Pills for Paws (ABN) is committed to protecting the privacy of customers’ personal information. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

By using our website, you consent to the practices described in this policy. 

1. Personal Information We Collect 

We collect personal information necessary to provide our products and services. This may include: 

  • Full name 
  • Billing and shipping address 
  • Email address 
  • Phone number 
  • Payment details (processed securely via third-party providers; we do not store credit card numbers) 
  • Account login details (e.g. username, password) 
  • IP address and device/browser information 
  • Any additional information you provide through forms, surveys, or communications 

You may browse our website anonymously; however, some features may not be available without providing personal information. 

2. How We Collect Information 

We collect personal information in a variety of ways, including: 

  • When you make a purchase or create an account 
  • When you contact us via email, phone, or web chat 
  • When you subscribe to marketing communications 
  • When you interact with our website (including via cookies and IP tracking) 
  • From third parties (e.g. social media platforms or service providers), where permitted by law 

3. Cookies and Non-Personal Information 

We use cookies and similar technologies to: 

  • Enable website functionality (e.g. shopping cart, login) 
  • Improve user experience 
  • Analyse website traffic and usage 
  • Deliver relevant marketing content 

Cookies may collect non-personal information such as: 

  • Browser type 
  • Device information 
  • IP address 
  • Pages visited and usage data 

You can disable cookies via your browser settings, though some site features may not function properly. 

4. How We Use Personal Information 

We use personal information to: 

  • Process transactions and deliver products 
  • Provide customer support and respond to enquiries 
  • Manage accounts, returns, and refunds 
  • Improve our website, products, and services 
  • Conduct research, analytics, and business operations 
  • Detect and prevent fraud or misuse 
  • Communicate updates, promotions, and relevant offers (with consent) 

We only use your information for the purpose it was collected or related purposes permitted by law. 

5. Marketing Communications 

We may send marketing communications if you have provided express or implied consent (e.g. by creating an account or subscribing). 

You can opt out at any time by: 

  • Clicking the “unsubscribe” link in emails 
  • Contacting us directly 

6. Consent and Withdrawal 

By providing personal information for a transaction, you consent to its use for that purpose. 

If we request information for other purposes (e.g. marketing), we will seek your consent or provide an opt-out option. 

You may withdraw consent at any time by contacting us. 

7. Disclosure of Personal Information 

We do not sell, trade, or rent personal information. 

We may disclose information: 

  • To service providers (e.g. payment processors, delivery partners) 
  • To business partners in aggregated, non-identifiable form 
  • Where required by law or to enforce our Terms of Service 

All third parties are required to handle your information in accordance with privacy laws. 

8. Third-Party Services and Websites 

Our website may contain links to third-party websites or services. These have their own privacy policies, and we are not responsible for their practices. 

We may also use third-party tools (e.g. reCAPTCHA) to protect our site. Their respective policies apply. 

9. Data Security 

We take reasonable precautions to protect your personal information, including: 

  • Secure systems and restricted access 
  • Encryption technologies (e.g. SSL) 
  • Industry-standard security practices 

Our website is hosted on the Shopify platform, which provides us with the online e-commerce infrastructure to sell our products and services. Your data is stored through Shopify’s data storage, databases, and general Shopify application. Shopify stores your data on secure servers behind a firewall and is responsible for maintaining the security of the platform, including payment processing systems and infrastructure. 

Payment transactions are processed through Shopify’s compliant payment gateways and are encrypted in accordance with industry standards (such as SSL and PCI-DSS requirements). We do not store your full credit card details. 

While we rely on Shopify and other trusted service providers to maintain high levels of security, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. 

If you suspect a breach, please contact us immediately. 

10. Access and Correction 

You may request access to or correction of your personal information at any time. 

We take reasonable steps to ensure information is accurate but rely on you to keep it up to date. 

11. Advertising 

Advertising partners may use cookies to deliver targeted ads. These cookies collect non-personal information and are governed by the advertiser’s own privacy policies. 

12. Changes to This Policy 

We may update this policy from time to time. Updates will be posted on our website, and continued use of the site indicates acceptance of those changes. 

13. Contact Us 

For questions, requests, or concerns about this policy or your personal information, contact us: 

  • Email: info@pillsforpaws.com.au 
  • Phone: 1300 676 146 
  • Address: 470 St Kilda Rd, Melbourne, 3004 

 

Last Updated: April 2026